Privacy policy

What this policy covers

This policy applies to Rosevine Management, LLC and to this website. It covers information we collect from website visitors, prospective and current rental applicants and residents, and property owners who engage us.

Information we collect

We collect information you give us directly. On this website that means whatever you enter into the contact form: your name, email address, phone number, an optional property address, the reason for your enquiry, and your message.

Rental applicants and residents provide substantially more, because a tenancy requires it: identification, income and employment verification, rental history, and the results of credit, eviction, and background searches. Property owners provide the information needed to manage a property and remit funds, including banking details for distributions and tax identification for reporting.

Our web host records standard technical information such as IP address, browser type, and pages requested, as part of serving and securing the site.

How we use it

• To respond to your enquiry and provide the services you asked for
• To evaluate rental applications against our published screening criteria
• To manage tenancies, coordinate maintenance, and account to owners
• To text you the status of a maintenance ticket, where you have consented to that
• To meet legal, tax, and regulatory obligations, including fair housing recordkeeping
• To operate and secure this website

We do not sell your personal information. We do not share it for anyone else's marketing.

Who we share it with

We share information only where it is necessary to do the job: screening providers to process an application, vendors to complete a repair at a specific address, the property owner in relation to their own property, our banking and accounting providers, our software providers, and legal counsel where a matter requires it. We also disclose information where the law requires it.

Text messages (SMS)

If you give consent, we send text messages about the status of a maintenance ticket you have opened with us. Messages come from Rosevine Management. Message frequency varies and depends on activity on your ticket. Message and data rates may apply.

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the service providers we use to deliver these messages on our behalf, and they may not use it for any other purpose.

You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance. Consent to receive text messages is not a condition of renting from us, of any application, or of any other service we provide.

Opting out stops the messages; it does not delete your number from our records, and we may still call or email you about your tenancy or your enquiry. The full messaging terms are in our terms of service.

Third-party services

Contact form submissions are processed by our hosted contact-form service. Owner and resident portals, maintenance intake, and listing syndication are operated by third-party vendors, and information you enter into those systems is also governed by the vendor's own privacy policy.

Cookies

This site does not set advertising or cross-site tracking cookies, and it does not embed third-party advertising or social tracking scripts. Vendor portals reached from this site are separate systems that may use cookies of their own.

How long we keep it

We keep information for as long as needed for the purpose it was collected and for as long as legal, tax, and fair housing recordkeeping obligations require. Application records are retained for the period Virginia and federal fair housing rules require, whether or not the application was approved.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No system is perfectly secure, and we will not claim otherwise.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can opt out of non-essential email from us at any time. Contact us using the details below and we will respond.

Children

This website is not directed at children, and we do not knowingly collect personal information from anyone under 13 through it.

Changes

If we change this policy we will update the date at the top of this page. Material changes affecting current owners or residents will also be communicated directly.

Contact us