Text messages

Text message preferences

Turn maintenance text updates on or off for your mobile number. Either choice takes effect straight away.

Opt in or opt out here

Enter the mobile number you want to change and choose what happens to it.

Opt in or opt out by text

Every keyword below works from the mobile number you want to change, and is handled automatically.

Opt in by text

Text START to (804) 568-8862 from the mobile number you want updates on.

We reply once to confirm. That reply names Rosevine Management, confirms the number is enrolled, and repeats the frequency and the STOP instruction.

Opt out by text

Reply STOP to any message from us, or text STOP to (804) 568-8862.

We reply once to confirm the opt-out and then send nothing further unless the number opts back in.

Reply HELP to any message, or text HELP to (804) 568-8862, and we reply with what the programme is and how to reach us. Standard carrier keywords are always honoured, whatever this page says.

About these messages

What they are. Updates on the status of a maintenance ticket you have opened with us. They are service messages about your own ticket, never marketing.
How often. Message frequency varies and depends on activity on your ticket.
What they cost. We charge nothing. Message and data rates may apply from your carrier.
Who they come from. Rosevine Management, from (804) 568-8862.
Who else sees your number. Nobody. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.

The messaging number is the maintenance line, so the same number does two different things. Calling (804) 568-8862 reaches a person, and that is how a maintenance emergency is reported, outside office hours included. Texting it does not: an inbound text is handled automatically, only the keywords above do anything, and nothing else you send reaches anyone. Never report an emergency by text.

The full detail is in our terms of service and our privacy policy.