1. Say what is wrong
Tell us your address or unit and what you are seeing. A photo or a short video of the problem saves a visit, so send one if you can.
Message us on WhatsApp
Report a repair, send a photo, or ask a question from the app you already use. A ticket opens from your message and updates come back in the same chat.
How it works
The button opens a chat with our maintenance desk. Nothing is installed and nothing on this site watches you type.
2. Answer a question or two
The desk may ask something to sort out how urgent it is, for example whether you can reach a shutoff valve. Reply in the chat.
3. Get a ticket number
Your request is opened as a ticket with the photos attached, and updates on it come back to you in the same WhatsApp conversation.
Not for emergencies
If there is fire, a serious gas leak, or a threat to anyone's safety, call 911 first. For no heat in winter, no running water, an active leak, a sewage backup, or a property left unsecured, call our emergency line. A phone call reaches a person at any hour; a message is read in order.
(804) 568-8862About messaging us
- What it costs. We charge nothing. WhatsApp uses your data connection or Wi-Fi rather than text-message rates.
- Who reads it. The Rosevine Management maintenance desk. A first reply may be automatic so a ticket opens straight away; a person follows up on it.
- Updates. When we ask whether you want updates on your ticket in this chat and you say yes, we send them here. Reply STOP at any time to end them.
- Prefer texting. Ordinary text updates are separate and have their own opt-in. Manage those on the text message preferences page.
- Your number. We use it to reach you about your own request and for nothing else. See our privacy policy.
WhatsApp is a product of Meta Platforms, Inc. Rosevine Management is not affiliated with Meta; the WhatsApp name and logo are used to identify the service the button opens.